Support

Contact

Get in touch

For game support, privacy questions or data deletion requests, contact Helena Studio by email.

Technical

Installation issues

When contacting support, include your device model, operating system version, game version and a short description of what happened. Screenshots can help when an error is visible.

Progress

Save data

Game progress is stored on your device. Keep the app and its data if you want to retain your progress; cross-device transfer is not currently available.

Store

Purchases and restoring purchases

In the dual-story iOS edition (build 688), Cory's The Ungiven Ring and Lia's Beneath the Sacred Name, including their endings and Trials, are free. The first three distinct story Trials must be played; from the fourth eligible Trial, you may watch a rewarded ad to skip or enter combat for free. A cancelled or failed ad grants no skip. The existing one-time no-ads purchase covers eligible skips in both Cory and Lia, including for previous buyers; it excludes Endless mode and future stories. Support badges remain separate and unlock no story content. Five distinct formal endings across the stories unlock Endless mode. Earlier editions may have different rules; consult your installed version's product page.

In iOS build 688, ordinary Support purchases require no app-account registration or sign-in. A private guest credential stored in the device's Keychain associates Support records with our verification service. It may survive reinstalling the app; deleting the app is not an account-deletion request. Optional Sign in with Apple is for recovering previously Apple-linked Support records. No-ads restoration uses Apple's store transaction records and is independent of Support badges. Purchases do not transfer between stores. For purchase or data-deletion help, email rewriteornot@gmail.com without passwords or card details.

Guest Support records belong to this installation. After uninstalling, clearing app data or changing devices, using the same Google Play account does not automatically recover the previous installation’s guest Support counts or badges.

Questions

General questions

Questions about Rewrite or Helena Studio? Contact us by email.

Voice downloads

Enable narration to download the selected language's prerecorded voice pack. Missing audio never blocks text or gameplay. Installed packs remain available for offline playback while retained on the device.

Optional analytics

Optional cloud gameplay analytics is not currently enabled. Your analytics choice is independent of voice downloads, ad privacy and purchases. Refusing analytics does not block gameplay or the services you choose, nor does it disable necessary store and purchase-verification communications.

Optional ads and Trials

Ad services initialize only after you choose to watch an ad and accept the separate ad-data notice. You can withdraw consent for future ad requests in Ad privacy options, including after buying no-ads. Withdrawal does not erase already processed data or immediately stop every background operation of an initialized service. Declining ads or optional gameplay analytics does not block free reading, Trials, voice downloads or purchases. Ads require internet; if unavailable, enter the Trial directly. Downloaded narration works offline. We do not request microphone, camera, contacts or precise-location permissions.

Advertising and data deletion

To request deletion of personal data handled by Helena Studio or removal of an optional Support account association, email rewriteornot@gmail.com with Rewrite, your request and the store used for purchases. Do not send passwords or bank-card details. We may need to verify your identity. Removing the association revokes sign-in sessions but is not a refund; records needed for legal obligations, transactions or fraud prevention may be retained. For access, deletion and other rights concerning Unity ad data, use the channels in the Unity player privacy policy linked below. Withdrawing ad consent alone does not automatically delete data Unity has already processed.

Unity · Privacy